Privacy Policy

1. Introduction

iBuddy, operated by YOUR_LEGAL_ENTITY_NAME ("iBuddy", "we", "us", or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ibuddy.in, use our WhatsApp automation services, or interact with us in any way.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Information We Collect

We collect information that you provide directly to us and information that is collected automatically when you use our services.

2.1 Information You Provide

• Full name, email address, phone/WhatsApp number, and business name when you fill out our contact form or request a strategy call
• Business information including industry, company size, and automation requirements shared during consultations
• Communication records including emails, WhatsApp messages, and call notes between you and our team
• Payment and billing information when you subscribe to our services (processed securely through third-party payment processors)

2.2 Information Collected Automatically

• Device and browser information (type, version, operating system)
• IP address and approximate geographic location
• Pages visited, time spent on pages, and navigation patterns on our website
• Referral source (how you found our website)
• Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our WhatsApp automation services
• To respond to your inquiries and schedule strategy calls
• To build, deploy, and manage custom WhatsApp chatbots for your business
• To process your Meta Business Verification and blue tick verification applications
• To send you service-related communications (account updates, service changes, technical notices)
• To analyse website usage and improve our website and marketing efforts
• To comply with legal obligations and enforce our terms

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Meta/WhatsApp: As required for Meta Business Verification, WhatsApp Business API setup, and blue tick verification processes. This is necessary to deliver our core service.
• Service providers: With trusted third-party providers who assist us in operating our website, processing payments, sending communications, and delivering services — bound by confidentiality agreements.
• Legal requirements: When required by law, regulation, legal process, or governmental request.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with notice provided to you.

5. WhatsApp Business API & Data Processing

Our services are built on Meta's official WhatsApp Business API. When we set up and manage WhatsApp automation for your business, we process messages and customer data on your behalf. All WhatsApp messages are end-to-end encrypted by WhatsApp. We access conversation data only as necessary to build, optimise, and maintain your chatbot flows. We comply with Meta's WhatsApp Business Policy, Commerce Policy, and Data Processing Terms.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law. Contact form submissions are retained for 24 months. Service-related data is retained for the duration of your subscription plus 12 months. You may request deletion of your data at any time (see Section 9).

7. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, analyse traffic, and understand where our visitors are coming from. You can control cookie preferences through your browser settings. We use essential cookies for website functionality and analytics cookies to understand how visitors interact with our website. We do not use cookies for targeted advertising.

8. Data Security

We implement industry-standard security measures to protect your personal information, including encrypted data transmission (SSL/TLS), secure servers, access controls, and regular security assessments. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to access the personal information we hold about you
• Right to correct inaccurate or incomplete information
• Right to request deletion of your personal information
• Right to withdraw consent for processing
• Right to data portability
• Right to lodge a complaint with a data protection authority

To exercise any of these rights, contact us at hello@ibuddy.in.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at: